Protecting Your Privacy
We’re committed to protecting and respecting your privacy and want to ensure that you are fully aware of how we use and store your data. We’re dedicated to keeping your personal data safe and will only use it to enhance your browsing and shopping experience with Joanie. By using our website (www.joanieclothing.com), you consent to the use of the data as set out in this policy.
- We will only ever use your data for the purpose of fulfilling orders and improving your customer experience
- We will protect the personal data you provide us
- We’ll make things clear and simple so there are no surprises
- We’ll only hold onto the data that we need. If we don’t need it, we’ll delete it. We’ll also remove any data stored, at your request
If you have any questions about how we protect your privacy or use your personal data, please get in touch at [email protected] and we’ll be happy to help. For all our services, we (Joanie Limited) act as the data controller (the company that’s responsible for your privacy). Our registered address is: Joanie Ltd., 1 The Mews, Charlton Place, Tanzaro House, Manchester, M12 6HS. Our Company Number is 9959470.
How we use your information
There are a number of different reasons for the use of your personal information. This may be to enable us to fulfil an order, or simply to enhance the way you shop with us. We have compiled the tables below to detail the ways in which we use different kinds of personal data and why we do this - we want to make this as clear as possible so that you are fully informed about the use of your personal data.
|How we use your name & contact details||Why we need this|
|To deliver the orders you place with us||We wouldn't be fulfilling our contract if we did not get your order to you - and we need your details to ensure this happens!|
|To provide updates about your order by text, email or phone||So we can keep you updated about your order's progress|
|To email you about new styles and promotions||To keep you up-to-date with the latest news and offers - we only do this with your consent (you are free to unsubscribe at any time)|
|To detect and prevent fraudulent transactions||To keep payments safe and secure|
|To show you relevant Joanie adverts as you browse the web||So you know about products and promotions that you may like|
|How we use your payment details||Why we need this|
|To take payment for your order and give refunds||To fulfil our contract with you. All of our payments and refunds are processed through a secure third party payment gateway - we do not store your payment details. Our website has a valid SSL Security Certificate to ensure your payments are safe.|
|We pass the information to our secure payment gateway for fraud prevention||To keep payments safe and secure|
|How we use your contact history||Why we need this|
|For customer service and support||To provide the best possible service. We do not store correspondence longer than is necessary|
|How we use your purchase history and wishlist items||Why we need this|
|For customer service and account queries||To enable us to respond to your queries faster and more effectively. We do not store correspondence longer than is necessary|
|To update you about items you may be interested in||To ensure you don't miss out on items we think you'll love|
|How we use your responses to surveys and competitions||Why we need this|
|To improve our products and services||Occasionally we may ask for participation in feedback surveys - this data is anonymised (we won't know who specific answers are from!) and is invaluable for improving our website, service and products|
|To enter you into any competitions we may run - this could be via email or on our social media channels||To collect your entry so you have a chance to win!|
|How we use data from & with third parties||Why we need this|
|To fulfil your order||We share information like your contact details and delivery address with our carefully selected partners including our warehouse team and the couriers we use in order to deliver your order|
|Klarna Payments||In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
|For marketing purposes||We work with carefully selected marketing agencies and a variety of networks to utilise technologies which allow us to display adverts for products you may be interested in, or track your sale when referred by a third party website. These technologies make use of things like pixels and cookies to ensure that the ads you see are relevant|
|How we interact with you via social media||Why we do this|
|Via comments and direct messages||We love interacting with you on social media - this will likely be limited to responding to comments and messages on Joanie’s social channels. We are also happy to answer customer service queries via social media but we will never request personal information via a public feed to ensure privacy|
|The sharing or engagement of images we are tagged in or where the hashtag #joaniegal is used||We love to see our customers wearing Joanie and sharing their purchases on social media. We encourage the use of our designated customer hashtag ‘#joaniegal’. If you choose to tag us in your image post or use this hashtag, we may repost your picture on our channels or website. If your image has been used by Joanie and you have changed your mind about it being shared, please let us know and we will be happy to remove it|
Sharing your information
We do not and will never sell any personal data to a third party, this includes your name, address, email address, phone number or credit card information. We do need to share your data with certain carefully selected third party companies enlisted by Joanie in order to be able to provide our service to you.
Access to information
You have the right to access any personal information we hold about you and the right to request that we delete your data at any time. Please get in touch if you wish to have your information removed.