Joanie Clothing is based in Manchester, UK. We're a small team but occasionally have opportunities for likeminded, passionate people to join us!
Please see currently available roles below.
Customer Service Advisor
Salary dependent on experience. Please send applications to email@example.com with your CV.
Joanie Clothing is a vintage-inspired womenswear brand with a fun twist! Based in Manchester close to the city centre, this is an excellent opportunity for a recent graduate with relevant experience, current Customer Service Advisor/Assistant or simply a new challenge for a confident communicator used to dealing with customers.
The Customer Service Advisor will be the voice of Joanie, speaking directly to our customers on email, social media and over the phone.
A customer-focused individual, you’ll be able to embody the friendly and approachable personality of the brand, while being confident and adept at providing information, handling any complaints and discussing our products passionately.
Duties will be based around being the central point of contact for our customers - managing the customer inbox and responding to queries, answering the phone and helping across our social media channels to respond to customer comments and direct messages. You will also liaise with the external distribution centre on customer orders and manage the refunds process – as well as general office duties and ad hoc support to the Ecommerce team.
You should possess brilliant written and verbal skills and will pride yourself on having a professional and friendly manner. You’ll need to be a team player, willing to help across departments where required, but be comfortable in managing your own workload responsibly, organising and prioritising your duties.
Previous customer service experience is essential for this role. Our ideal candidate will have already had experience within an online brand and using a website admin platform (Magento experience would be a huge plus!), with a good working knowledge of Excel.
An interest in fashion, especially vintage, is a bonus!
Salary dependent on experience. Please note salary expectations upon application.
Please apply to firstname.lastname@example.org with a copy of your CV.