Contact Us

Contact Us

We’re Here to Help


Just to let you know, we’re running as usual! We’re closely monitoring the situation and working together with our partners to do what’s best for both our colleagues and customers. Deliveries are being made as normal but you’ll see any necessary updates at the checkout if things change. We hope you can continue to support us while we do our best to bring a little sunshine!


Got a query about your order or would simply like some advice on our products? Our friendly customer service team are at hand to answer any questions you may have.

Be sure to check out our FAQs page for the answers to our most commonly-asked questions.

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Send us an email...


You can send an email to [email protected] or use the contact form above. Alternatively, contact us by phone between 9:30am and 5.00pm: +44 (0) 161 2736569 calls are charged at your local rate.

We aim to respond to all messages within 48 hours. Please allow extra time during busy periods.


Our customer service team do not work on weekends or Bank Holidays so please send an email or use the contact form and they will get back to you as soon as possible.

Joanie Ltd. is a registered company in England and Wales. Company registration number 09959470. VAT Number is 2334930 19.