Weather Disruptions

Due to snow and ice across some areas of the UK deliveries may be affected and take longer than usual.

Got a query about your order or would simply like some advice on our products? Our friendly customer service team are at hand to answer any questions you may have.

Be sure to check out our FAQs page for the answers to our most commonly-asked questions.

View FAQS

You can send an email to [email protected] or use the contact form below. Alternatively call our customer service phone line on 01756 520128. Please note our phone line is open between the hours of 10am-3pm Monday to Friday.

We aim to respond to all messages within 48 hours. Please allow extra time during busy periods.

If you're contacting about a missing order confirmation, please check your promotions and spam folders.

For help on Joanie Pre-Loved please click here