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Unfortunately, refunds are taking a little longer than usual to be processed, this is due to delays in parcels reaching our warehouse.

Just to let you know, our team will be working reduced hours over the Christmas period. Please allow a little longer for us to get back to you.

Got a query about your order or would simply like some advice on our products? Our friendly customer service team are at hand to answer any questions you may have.

Be sure to check out our FAQs page for the answers to our most commonly asked questions.

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For Returns information, please visit our Delivery & Returns page here.

You can send an email to [email protected] or use the contact form below. We aim to respond to all messages within 48 hours. Please allow extra time during busy periods.

If you're contacting about a missing order confirmation, please check your promotions and spam folders.

For help on Joanie Pre-Loved, please click here