Contact Us

Contact Us

We’re Here to Help!

COVID-19 UPDATE: Please allow a little longer than usual for your return to be processed. This is due to process changes at our warehouse that have been put in place to keep our team safe. Returns are currently taking a little longer than usual to be processed, please allow 14 working days from the date your parcel arrives at our warehouse before contacting our team.


Got a query about your order or would simply like some advice on our products? Our friendly customer service team are at hand to answer any questions you may have.

Be sure to check out our FAQs page for the answers to our most commonly-asked questions.

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You can send an email to [email protected] or use the contact form above. Alternatively, contact us by phone between 9:30am and 5.00pm: +44 (0) 161 2736569 calls are charged at your local rate.

We aim to respond to all messages within 48 hours. Please allow extra time during busy periods.


Our customer service team do not work on weekends or Bank Holidays so please send an email or use the contact form and they will get back to you as soon as possible.

Joanie Ltd. is a registered company in England and Wales. Company registration number 09959470. VAT Number is 2334930 19.