What if I’m not home when my parcel is delivered?

If you placed your order with UK Standard Delivery, your parcel will be delivered by Royal Mail. If you are out when Royal Mail attempts delivery, they will sometimes try to leave your parcel with a neighbour. Alternatively, they may post a ‘something for you’ card through your letterbox to let you know how and when you can collect the parcel from your local depot. Royal Mail offer ‘Safeplace Without Instruction’ as a way to ensure your parcels reach you safely the first time delivery is attempted.

Posties will leave parcels in a safeplace based on their local knowledge and discretion, taking into account the security and accessibility of the parcel. A ‘something for you’ card will always be left identifying the safeplace. Safeplace based on customer request or requested formally as part of inflight options will continue as normal.

If your order was placed on UK Next Day Delivery, your parcel will be delivered by DPD. DPD have options for your parcel to be left in a safe place or with a neighbour; you can provide the courier with those details by following the tracking link sent via email. You can also select to collect your parcel at one of DPD’s Pick-up Shop facilities. All you need to do is type in your postcode and chose the Pick-up Shop that is most convenient to you. You can search for a shop which is convenient to you, here.