Delivery & Returns

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At Joanie, we are proud to offer worldwide shipping*. Please see the table below for our delivery options and prices.

Mainland UKUK Standard Delivery (2-4 Working Days)£4.00
UK Next Day (Next Working Day, Order Before 3pm)£6.00
Non-Mainland UK
(Northern Island, Channel Islands, Isle of Man, Scottish Highlands & Islands, Scilly Islands)
Standard Delivery (2-4 Working Days)£4.00
Europe
(Europe, Republic of Ireland)
Standard Delivery (3-10 Working Days)£12.00
Rest of the WorldStandard Delivery (4-12 Working Days)£24.00

*The delivery times listed above are estimates only and may vary depending on extenuating circumstances. We unfortunately cannot deliver to Russia at this time. Certain areas of the UK (typically non-mainland) are exempt from the UK Next Day option and will be able to choose Standard only. Please note that orders are only processed on UK ‘working days’. A working day is Monday-Friday (excludes weekends and public holidays).

UK Delivery

UK Standard Delivery is made with Royal Mail and is usually delivered within 2-4 working days of your order being placed. If you are out when the parcel arrives at your specified address, your parcel may be left in a safe place or with a neighbour – or the postman will leave a card with details of where to collect your parcel.

UK Next Day Delivery will come via DPD on the next working day, provided that you have placed your order on a working day before 3pm. If you have provided a mobile number, you will receive text updates including an estimated one-hour delivery window. DPD have options for your parcel to be left in a safe place or with a neighbour; you can provide the courier with those details by following the tracking link on your Order Confirmation email. You can also select the DPD Pick-up Shop option. All you need to do is enter your postcode and choose the Pick-up Shop that is most convenient to you. You can locate and view details of DPD’s available Pick-up Shops, here: http://www.dpd.co.uk/apps/shopfinder/index.jsp

If your order is shipped on a tracked service, you will receive a tracking number once your order is despatched from our warehouse.

International Delivery

European deliveries will be shipped from our warehouse in the UK and sent via DPD. You should receive your order within 10 working days of placing. If you would like any advice or a time estimate to your specific country, please don’t hesitate to get in touch.

For the USA and Rest of World countries, orders will be sent from the UK with Royal Mail. Delivery should be made within 12 working days from placing your order. If you would like any advice or a time estimate to your specific country, please don’t hesitate to get in touch.

Please note that your order may be subject to import duties. Joanie unfortunately cannot estimate nor advise what these duties might be as they can vary between countries and often fluctuate. If you need any advice on import duties, you must contact your local authority.

Returns

We hope you are happy with your purchases from Joanie, however we understand that sometimes things just aren’t quite right or that you might change your mind.

We are able to offer a refund for any unwanted items that are returned to us in a new, unused and saleable condition with the original packaging and all Joanie garment tags and labels still attached.

We have an extended Returns Policy for Christmas. Any orders placed between Monday 21st November 2016 and Thursday 23rd December 2016 can be returned up until Tuesday 10th January 2017.

Please note that hosiery (tights & socks) cannot be returned if it has been worn or tried on. If you wish to return any hosiery, the packet must be unopened.

If you’re a customer in the UK, you can return your items free of charge using Royal Mail. Just mark the items you would like to return on the form provided and enclose within the parcel.

To return your parcel using Royal Mail, simply attach the pre-printed adhesive Royal Mail label provided to the outside of your resealed parcel. Take this to a Post Office branch and be sure to obtain a Proof of Postage (receipt) which will contain your tracking details. We cannot be held responsible for missing returns where a receipt has not been obtained or is missing so please ensure it is kept safe until your return is finalised. You must return your unwanted items within 28 days of receiving your order.

If you are an international customer, you are also able to make a return but must cover the cost of shipping goods back to us. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. Any international returns made must reach our warehouse within 28 days of you receiving the order. Please return your parcel to:

Joanie Returns Department
Toll Global Forwarding
Daniels Way
Hucknall
Nottinghamshire
NG15 7LL
UK

We aim to process all refunds within 14 working days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days however this can vary between banks and can take longer if you are an international customer.

Unfortunately, we are not able to offer exchanges at this time. However, you can return your item for a full refund, and then place a new order for your preferred replacement item.