***Black Friday Sale***
Please note that due to the volume of orders over the Black Friday Sale period, delivery times are expected to be slightly longer than usual. Please allow 5 working days for your order to arrive. Next Day Delivery and Click & Collect will not be available throughout the offer.
***Last Christmas Delivery Dates***
UK Standard Delivery (before 3pm GMT): Tuesday 18th December
UK Next Day Delivery (before 3pm GMT): Thursday 20th December
Europe (applies to; Austria, France, Belgium, Czech Republic, Denmark, Finland, Iceland, Italy, Germany, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland) Standard Delivery (before 3pm GMT): Wednesday 12th December
USA Standard Delivery (before 3pm GMT): Wednesday 12th December
Please note, these dates are based on the Royal Mail and DPD guidelines. We recommend placing your order as early as possible to avoid disappointment.
At Joanie, we are proud to offer worldwide shipping*. Please see the table below for our delivery options and prices.
|Mainland UK||UK Standard Delivery (2-4 Working Days) or FREE on orders over £100!||£4.00|
|UK Click & Collect (2-4 Working Days)||£4.00|
|UK Next Day (Next Working Day, Order Before 3pm)||£6.00|
(Northern Island, Channel Islands, Isle of Man, Scottish Highlands & Islands, Scilly Islands)
|Standard Delivery (2-4 Working Days)||£4.00|
(Europe, Republic of Ireland)
|Standard Delivery (3-10 Working Days)||£7.00|
|USA & Rest of the World||Standard Delivery (4-12 Working Days)||£9.00|
*The delivery times listed above are estimates only and may vary depending on extenuating circumstances. The delivery times above cannot be guaranteed. We unfortunately cannot deliver to Russia at this time. Certain areas of the UK (typically non-mainland) are exempt from the UK Next Day option and will be able to choose Standard only. Please note that orders are only processed on UK ‘working days’. A working day is Monday-Friday (excludes weekends and public holidays).
UK Standard Delivery is made with Royal Mail and is usually delivered within 2-4 working days of your order being placed. If you are out when the parcel arrives at your specified address, your parcel may be left in a safe place or with a neighbour – or the postman will leave a card with details of where to collect your parcel.
UK Click and Collect will be delivered by Royal Mail to a Post Office or Royal Mail Customer Service Point of your choice within 2-4 working days of your order being placed. When your parcel arrives at your selected Post Office, you’ll be sent an SMS text or email to let you know. To pick up your parcel, all you’ll need is proof of identity (for the person the parcel is addressed to) and proof of delivery address.
UK Next Day Delivery will come via DPD on the next working day, provided that you have placed your order on a working day before 3pm. If you have provided a mobile number, you will receive text updates including an estimated one-hour delivery window. DPD have options for your parcel to be left in a safe place or with a neighbour; you can provide the courier with those details by following the tracking link on your Order Confirmation email. You can also select the DPD Pick-up Shop option. All you need to do is enter your postcode and choose the Pick-up Shop that is most convenient to you. You can locate and view details of DPD’s available Pick-up Shops, here: http://www.dpd.co.uk/apps/shopfinder/index.jsp
If your order is shipped on a tracked service, you will receive a tracking number once your order is despatched from our warehouse.
European deliveries will be shipped from our warehouse in the UK and sent via Royal Mail. You should receive your order within 10 working days of placing. If you would like any advice or a time estimate to your specific country, please don’t hesitate to get in touch.
For the USA and Rest of World countries, orders will be sent from the UK with Royal Mail. Delivery should be made within 12 working days from placing your order. If you would like any advice or a time estimate to your specific country, please don’t hesitate to get in touch.
Please note that your order may be subject to import duties. Joanie unfortunately cannot estimate nor advise what these duties might be as they can vary between countries and often fluctuate. If you need any advice on import duties, you must contact your local authority.
We have an extended Returns Policy for Christmas. Any orders placed after Monday 19th November 2018 can be returned up until Friday 11th January 2019.
We hope you are happy with your purchases from Joanie, however we understand that sometimes things just aren’t quite right or that you might change your mind.
We are able to offer a refund for any unwanted items that are returned to us in a new, unused and saleable condition with the original packaging and all Joanie garment tags and labels still attached.
Please note that hosiery (tights & socks) cannot be returned if it has been worn or tried on. If you wish to return any hosiery, the packet must be unopened.
If you’re a customer in the UK, you can return your items free of charge using Royal Mail. Just mark the items you would like to return on the form provided and enclose within the parcel.
To return your parcel using Royal Mail, simply attach the pre-printed adhesive Royal Mail label provided to the outside of your resealed parcel. Take this to a Post Office branch and be sure to obtain a Proof of Postage (receipt) which will contain your tracking details. We cannot be held responsible for missing returns where a receipt has not been obtained or is missing so please ensure it is kept safe until your return is finalised. You must return your unwanted items within 28 days of receiving your order.
Joanie is committed to providing a service to our customers that goes above and beyond the statutory consumer rights. Retailers should cover the cost of standard one way shipping if goods are returned so rather than this initial cost (if paid by the customer), we have provided a free of charge returns shipping service of the same level. Therefore if you have paid an outward shipping charge, this will not be returned as part of your order refund.
If you are an international customer, you are also able to make a return but must cover the cost of shipping goods back to us. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. Any international returns made must reach our warehouse within 28 days of you receiving the order. Please return your parcel to:
Joanie Returns Department
Toll Global Forwarding
We aim to process all refunds within 14 working days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days however this can vary between banks and can take longer if you are an international customer.
Unfortunately, we are not able to offer exchanges at this time. However, you can return your item for a full refund, and then place a new order for your preferred replacement item.