Contact Us

Contact Joanie

We’re Here to Help!

Got a query about your order or would simply like some advice on our products? Our friendly customer service team are at hand to answer any questions you may have.

Be sure to check out our FAQs page for the answers to our most commonly-asked questions.

View FAQs – Click Here

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We are always keen to hear from our customers and appreciate any feedback you may have on our products or service. Please be assured that the information you provide here will only be used to respond to your query and to improve your customer experience. For further information on how we use and store your data, please see our Privacy Policy.


You can send an email to [email protected] or use the contact form above. Alternatively, contact us by phone between 9:30am and 5.00pm: +44 (0) 161 2736569 calls are charged at your local rate.

We aim to respond to all messages within 48 hours. Please allow extra time during busy periods.


Our customer service team do not work on weekends or Bank Holidays so please send an email or use the contact form and they will get back to you as soon as possible.

Joanie Ltd. is a registerd company in England and Wales. Company registration number 09959470. Registered office address is Joanie Ltd., Joanie Ltd., 1 The Mews, Charlton Place, Tanzaro House, Manchester, M12 6HS, UK. VAT Number is 2334930 19.