We aim to process all returns within 14 working days of arriving at our warehouse. You should be able to see if we have received your parcel by tracking it using the number on your postal receipt. Our UK returns service is trackable and we recommend that international customers send their parcels with a tracked service too.

If you haven’t heard from us or received your refund after this timeframe, please get in touch with your order number and any tracking details of your return so we can look into this for you.