Shipping & Returns
Extended Returns
We’ve extended our usual Returns Policy for the Christmas period. Any orders placed after Sunday 19th November can be returned up until Wednesday 10th January 2024, subject to our Returns Policy.
At Joanie, we are proud to offer worldwide shipping*. Please see below for our shipping options and prices. The shipping times listed below are estimates only and may vary depending on extenuating circumstances. Shipping times cannot be guaranteed. Please note that orders are only processed on UK business days. A business day is Monday-Friday, excluding weekends and public holidays.
Shipping
All of our US shipments are sent via FedEx. Shipping times can vary, though we estimate that orders will be received within 5 business days. If you would like any advice, please don’t hesitate to get in touch.
Please note that your order may be subject to import tax and duty. Joanie unfortunately cannot estimate nor advise what these fees might be as they can vary between countries and often fluctuate. If you need any advice on import duty or tax, you must contact your local authority.
Returns
We’ve simplified our returns process for our US & International customers, just log in to our Returns Portal to select a return option and create a returns label. Return charges applicable.
In order to reduce waste, your order does not include a Delivery Note. Simply mark the items you would like to return in the Returns Portal and ensure your order number is stated on the label so we can process your refund.
If you would like to return your parcel to us using a courier that isn’t available on our Returns Portal, you will be given the option to print a generic label. For reference, our returns address is:
Joanie Returns c/o Torque,
Standbridge Lane, Kettlethorpe, Wakefield, WF2 7YY. UK.
Please note that you are entirely responsible for the returned goods until they are signed for at our warehouse – please ensure your order number is clearly marked and that when sending your return, you provide all customs information that is required for delivery to the UK. International returns must reach our warehouse within 28 days of receipt of your order.
The Important Stuff
You must return your unwanted items within 28 days of receiving your order. We are able to offer a refund for any unwanted items that are returned to us in a new, unused and saleable condition with the original packaging and all Joanie garment tags and labels still attached.
Please bear in mind that you are responsible for the goods until they are received by our warehouse. It is important to obtain a Proof of Postage (receipt) which will contain your tracking details. We cannot be held responsible for missing returns where a receipt has not been obtained or is missing so please ensure it is kept safe until your return is finalised.
If you feel that the item you have received is faulty - or if you have received an incorrect item - please contact our Customer Service team before making a return.
We aim to process all refunds within 14 working days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days however this can vary between banks and can take longer if you are an international customer. Unfortunately, we are not able to offer exchanges at this time; however, you can return your item for a full refund and then place a new order for your preferred replacement item.
