Privacy Policy

Protecting Your Privacy

Joanie Ltd. ("Joanie," "we," "us," "our"), appreciates your trust and we respect the privacy of everyone who visits www.joanieclothing.com (the "Website"). We are committed to protecting and respecting your privacy and want to ensure that you are fully aware of how we use and store your data. This Privacy Polivy describes how Joanie uses, stores, discloses, and protects the Personal Data that we collect when you interact with us thorugh our website, as well as your rights and choices regarding the information that we collect from you. For purposes of this Privacy Policy, "Personal Data" means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, and as otherwise defined in applicable laws.

Personal Data that We Collect from and about You

Categories of Personal Data that We May Collect

Names;
Physical addresses;
Email addresses;
Telephone numbers;
User IDs and passwords;
Personal Data that you choose to share with us voluntarily when you ask a question, request follow-up, post or respond to an online comment, register for an event, or otherwise interact with us;
Device information: information associated with the device you use, such as:
- Device type and model, system language, broswer type, operating system;
- Identifiers of devices used to access the Website;
- IP addresses from which devices access the Website; and
- Loactions of devices used to access the Website;
Account Information, such as log-in credentials;
Images and Video, such as photos uploaded to a review;
Website usage information, such as how long you visit a page, with links you click on, what pages you visit, etc.
Payment and transaction details;
Purchase history;
Wishlist;
Survey data;
Social media information;
Your relationship history with Joanie; and
Other Personal Data that you provide to us.

Sources of Personal Data that We Collect

Information that You Provide to Us Voluntarily

If you choose to communicate with us through our Website, by making a purchase, completing an online form, subscribing to emails, entering a competition; by sending us an email, by requesting additional information, or by otherwise contacting us, we will collect whatever information, including Personal Data, that you choose to provide to us. We will combine that information with other information that we collect from and about you as described in this Privacy Policy.

Information that We Collect Automatically When You Interact with Us Logs

Our Website automatically create logs about user sessions that provide us with information about the features that you use, the actions that you take, and the information that you access while using our Website.

Cookies

Cookies are small pieces of information transferred to your computer's hard drive through your web browser to enable our systems to recognize your preferences and settings. Cookies collect information from and about the websites you visit, including ours, such as the type of search engine you use, the sections of the websites you visit, and other website usage information.

Our Website currently cannot process automated “Do Not Track” signals from your browser. Most browsers automatically accept cookies, but you may manually modify or disable the cookie acceptance function on your browser. For more information on modifying or disabling cookies, go to the "help" menu on your browser or to www.networkadvertising.org/choices/ or www.youronlinechoices.com. Our Website may still be viewed if you choose to disable cookies, but your use and enjoyment of it may not fully function as intended.

For more information about cookies, please visit our cookie notice.

Analytics

Our Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google uses cookies to help us analyze how visitors use our Website. The information generated by the cookie about your use of our Website is generally transmitted to and stored on a Google server in the U.S. Google will use this information for evaluating your use of our Website, compiling reports on Website activity, and providing us with other analytic services relating to our Website use. Google will not associate your IP address with any other data held by Google.

You may manage Google’s use of cookies by visiting Google’s Ads settings and selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use the full functionality of our Website. Alternatively, you may learn more about cookies and analytics by visiting www.networkadvertising.org/choices/ or www.youronlinechoices.com. For information regarding how Google uses your Personal Data, please visit www.google.com/policies/privacy/partners/.

We collect and retain information from Google Analytics for research purposes, assessing the effectiveness of our Website, and improving user experience.

Information that We Collect Automatically When You Interact with Us Logs

In certain cases, we also recieve Personal Data about you from other sources such as:

Publicily Available Personal Data, from publicly available databases such as product review websites or local trade or industry associations' registries;
Personal Data provided by our service providers; and
Personal Data from data brokers, business partners, including for joint marketing and promotion events.

Personal Data that is Collected by Third-Party Websites, Social Media Platforms, and Official App Stores

We may link to third-party websites to provide you with additional resources and information. Unlike the data collection, use, and sharing activities described in this Privacy Policy, we do not have control over the data collection, use, and disclosure that takes place when you visit a third-party website, social media platform, or app. Consequently, we encourage you to carefully review the privacy statements for third-party sites, social media platforms, and apps to understand their privacy and security practices before sharing any Personal Data with them.

Why We Collect Information from and about You

Joanie collects, uses, shares, or discolses your Personal Data for the following purposes:

To establish and maintain contractual relationships

To establish relationships with new customers:
To process your orders and returns, including warranty and product registration, related payments, exchanges or refund requests;
To administer your account;
To provide customer service;
To communicate with you, including responding to your comments, questions, and requests;
To provide order updates; and
To contact customers regarding account-related issues and business communications, including technical notices, updates, security alerts, and administrative messages.

To comply with our legal obligations

To demonstrate our compliance with applicable privacy and data security law;
To comply with incident monitoring, reporting, assessment, and notifocation requirements; and
To comply with other applicable criminal and civil law regulatory requirements under applicable federal, state, and international Law.

For the following additinal purposes:

To administer, operate, maintain, and secure our Website;
To monitor and analyze trends, usage, and activities in connection with our Website and to conduct our business activities;
To investigate and prevent fraudulent transactions, unauthorized access to our Website, and other illiegal activities;
To maintain and improve cybersecurity program and our awareness of evolving threats;
To investigate and respond to cybersecurity and privacy incidents;
To verify compliance wiht our internal policies and procedures;
For accounting, recordkeeping, backup, and administrative purposes;
To customize and improve the content of our communications, and to develop, improve and optimize the performance of our Website;
To provide, operate, maintain, improve, personalize, and promte the Website;
For additional marketing purposes; and
To ensure the safety and security of our clients, employees, events, and premises.

Our Discolsure Practices

Except to the extent necessary to fulfill our business obligations, to accomplish one of the lawful purposes described in this Privacy Policy, or in response to your express instructions, we do not sell, transfer, or otherwise disclose Personal Data that we collect from or about you.

With Your Express Consent

We will share your Personal Data with companies, organizations, or individuals outside of Joanie when we have obtained your prior express consent or when you have asked us to do so.

When You Choose to Directly Share Your Personal Data

When you use the Website, certain features may allow you to make your usage and information and our content accessible to the public, directly or through your accounts on social media platforms. We urge you to consider the sensitivity of any information prior to sharing it publicly or with other users.

With Our Service Providers, Business Partners and Others to Accomplish Our Business Purposes as Stated in this Privacy Statement

We may disclose your Personal Data to our service providers and other third parties who perform services on our behalf, such as infrastructure, analytics, marketing, and email services, and to provide support and connectivity. Where necessary, we contractually require such third parties to limit their use of your Personal Data.

With Our Professional Advisors

We may disclose your Personal Data to our professional advisors such as our attorneys and accountants to obtain their professional advice.

When Neccessary to Comply with Laws and Law Enforcement Requests or Otherwise to Protect Joanie and Its Customers

We may disclose your Personal Data to a third party if:

We believe that discosure is reasonably necessary to comply with any applicable law, regulation, legal process, or government request;
To enforce our agreements, policies, and terms of service;
To protect the security or integrity of the Website, including responding to a suspected or actual cybersecurity incident;
To repsond to a suspected or actual incident involving Personal Data for which we have a direct or indirect responsibility;
To protect the property, rights, and safety of Joanie, our clients, or the public;
To respond to an emergency that we believe in good faith requires us to disclose information to assist in preventing ilegal activity or the death or the serious bodily injury of any person; or
To investigate and defend ourselves against any third-party claims or allegations.

As the Result of a Business Transition

We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of Joanie assets, financing, or acquisition of all or a portion of our business to another entity. We will take reasonable steps to assure that any other entity involved continues to comply with the terms of this Privacy Policy. We will notify you of such a change in ownership or transfer of assets, to the extent we are able to do so, by posting a notice on our Website.

Your Control over Personal Data that We Collect from and about You

You may decline to share certain Personal Data with us, in which case we may not be able to provide you with some of the features and functionality of our Website or fulfill your requests;
You may opt out of receiving Joanie communications by using the unsubscribe link within each email. Note that, as long as you maintain an account with us or receive other services, you will continue to receive administrative messages from us regarding your account;
You may request information about, and access to, the Personal Data that we collect from you;
You may ask questions or make complaints about our privacy and data security practices with regard to your Personal Data;
You may ask us to correct, update, or delete Personal Data that we have collected about you;
To the extent we ever begin to share your Personal Data with third parties for marketing or other uses not directly related to the Website, we would notify you in advance, and you would then have the right to withdraw your consent or otherwise ask us to stop providing your information to third parties for their use for non-Joanie purposes;
You may ask us to stop processing your Personal Data; and
Depending on applicable law, you may have the right to receive a timely response from us with regard to your exercise of any of these options, including, if applicable, an explanation of why we cannot provide the requested response or an explanation of why we need additional time to respond, in accordance with applicable laws or regulations.

To exercise any of these options, or for additional information about this Privacy Policy and our privacy and data security practices, contact us through one of the methods given below.

Security

Joanie uses reasonable organizational, technical, and administrative measures designed to provide a level of security appropriate to the risk associated with the Personal Data that we collect. Unfortunately, no data transmission over the Internet or via email and no data storage system can be to be 100% secure and we cannot guarantee the security of your Personal Data.

Data Retention

Joanie retains Personal Data in accordance with its records management policies and only as long as necessary to accomplish the business purpose for which it was collected and to comply with its legal and contractual obligations. Jonnie then securely disposes of that Personal Data or aggregates it, de-identifies it, or otherwise anonymizes it so that such information does not directly or indirectly identify an individual and cannot, with reasonable efforts, resources, and technologies, be used to re-identify an individual.

Childrens Privacy

Our Website is not directed to or intended for use by anyone under the age of 16. We do not knowingly collect Personal Data from anyone under the age of 16. If we become aware that a child under the age of 16 has provided us with Personal Data, we will take steps to delete that information. If you become aware that a child under the age of 16 has provided us with Personal Data, please contact us as described.

Changes to our Privacy Policy

Our Privacy Policy is subject to change and may be updated from time to time. Please note that the new policy is effective as of its publication data listed above, so please be sure to check back.

Contact

We’d love to hear from you if you have any questions about our Privacy Policy. You can contact us by emailing [email protected].